Terms and Conditions of Usage
 

ENWISEN, INC. (formerly Firstdoor, Inc.)
PRIVACY POLICY
(Last revised January 23, 2004)

1. INTRODUCTION.  At Enwisen, we value the trust our Users have placed in us. Enwisen intends to continue to earn that trust each day. 

In this Privacy Policy Users will find a description of the policies and procedures that make this Privacy Policy work for them. We have included in this Privacy Policy an explanation of our information practices, such as:

  • What information we collect
  • How we collect the information
  • What steps we take to protect the security of that information
  • How we provide access to that information to Users
  • How we use the information
  • How we provide choice to Users about how we use the information we collect
  • Whether we disclose the information we collect to Third Parties
  • Whether Third Parties collect information through our Products

Privacy issues represent a growing concern for all Web users. Enwisen is continuously working to improve this Privacy Policy. If we decide to revise this Privacy Policy, we will post all changes in the Products so Users are always aware of our information practices. To continue to stay informed about this important issue, please check this Privacy Policy frequently.

ENWISEN RESERVES THE RIGHT TO MAKE CHANGES TO ANY PART OF THIS PRIVACY POLICY IN ITS SOLE DISCRETION, AT ANY TIME AND WITHOUT PRIOR NOTICE. CONTINUED USE OF ANY PRODUCT FOLLOWING ANY SUCH CHANGE WILL CONSTITUTE ACCEPTANCE OF THOSE CHANGES.

This Privacy Policy applies tall Customers and Users. In addition, this Privacy Policy applies to all Products.

TO MAKE THIS PRIVACY POLICY AS EASY TO READ AS POSSIBLE, ENWISEN HAS SIMPLIFIED CERTAIN SENTENCES BY SUBSTITUTING DEFINED TERMS FOR CERTAIN OTHERWISE COMPREHENSIVE CONCEPTS. ACCORDINGLY, THE CAPITALIZED TERMS USED THROUGHOUT THIS PRIVACY POLICY SHALL HAVE THE MEANINGS ASSIGNED TO SUCH TERMS IN SECTION 8 ("DEFINITIONS") OF THIS PRIVACY POLICY.

2. ENWISEN'S PRIVACY PLEDGE.  Enwisen makes the following pledge to you:

  • Enwisen is committed to protecting the privacy of Users at all times.
  • Enwisen only shares Customer Information and other Personally Identifiable Information with Third Parties as described in Sections 5 and 6 in this Privacy Policy.
  • Enwisen maintains security standards and procedures designed to protect Customer Information and other Personally Identifiable Information. We will continue to test and update our technology to improve our ability to protect Customer Information and other Personally Identifiable Information. 

Enwisen wants Users to know that they can count on Enwisen to protect the privacy and security of their Customer Information and other Personally Identifiable Information, and to provide them with the responsive, professional service they deserve. Enwisen is committed to making the Enwisen name a trusted symbol of service and reliability for the years to come. We are also committed to earning your trust, and your business, every day.

3. CONSENT TO USE. INFORMATION.  By using any Product and/or by affirmatively accepting the License Agreement or this Privacy Policy, each User consents to the collection and use of all information that the User provides to Enwisen, all information that is provided to Enwisen on behalf of that User, and all information that Enwisen collects based on that User's use of the Products, including, without limitation, all Customer Information and other Personally Identifiable Information. 

4. OUR POLICIES REGARDING THE COLLECTION OF INFORMATION.  At Enwisen, our goal is to provide Users with quality information, products, and services. We are also committed to providing Users with responsive, personalized service, and keeping Users informed about new information, products, and services that we offer that may be of immediate interest to Users or that can help Users derive the greatest value from the Products.

Customer Information is at the heart of our ability to provide superior service to Users. We describe in this Privacy Policy the types of Customer Information and other Personally Identifiable Information that we collect, and how and why we may share that Customer Information and other Personally Identifiable Information with others. 
The primary reason that we collect and maintain Customer Information and other Personally Identifiable Information is to serve Users and administer our customer relationships. Enwisen may collect Customer Information and other Personally Identifiable Information from a variety of sources, such as the following: 

  • Information Users provide to us, such as information Users provide to us in the registration process.
  • Information we receive from a Customer that purchases Subscriptions for Users, such as registration information.
  • Information about transactions by Users as part of the Products or other User experiences with Enwisen and with Enwisen Alliance Partners, such as the information we receive when a User submits a question through a search box in a Product or we receive information from a Enwisen Alliance Partner regarding a User's use of training modules. 

We collect Customer Information and other Personally Identifiable Information in a number of ways, such as the following:

  • Registration Process:
    • In order to use our Products, each User must complete a registration process, which requires providing certain registration information to Enwisen. 
  • Log Files:
    • We track information about each User's usage of the Products in log files. We use this information as follows:
      • To analyze trends
      • To administer the Products
      • To track statistical information about how Users use the Products
      • To gather broad demographic information for aggregate use
    • Enwisen does link information regarding a User's usage of the Products to the User's Personally Identifiable Information. 
  • Cookies:
    • Use of Cookies Generally:
      • A cookie is a piece of data stored on a computer hard drive containing information about the user of a computer. Cookies help Web sites recognize return visitors. When you return to a Web site you visited before and that Web site uses cookies, your browser gives this data back to the Web site's server.
      • Contrary to reports about cookies and online privacy, cookies do not contain viruses and most cannot reveal any Personally Identifiable Information about you unless you willingly provide it as a user on a Web site. 
      • You will find that cookies are an industry standard and are used at most major Web sites in much the same way we use them here at Enwisen. You can learn most everything there is to know about cookies at www.cookiecentral.com. We also encourage you tread the privacy policies of all Web sites you visit before you accept cookies from these Web sites.
      • You can set your browser to reject or to accept cookies. You have the option to reject cookies when you are just browsing the Web and accept cookies when you want to use the Products.
    • Enwisen's Use of Cookies:
      • Each Product places a cookie on the hard drive of each User's computer. If a User rejects any cookie offered by a Product, that User may not use the features of the Product.
      • Enwisen stores your User ID in your cookie. 
      • Enwisen uses your cookie to make your experience with the Products more efficient and more effective. For instance, by setting a cookie for a Product on a User's hard drive, the User does not have to log in to the Product more than once, which saves time. 
      • Setting cookies also enables Enwisen to track and target the interests of Users.
  • Custom Reports:
    • Enwisen collects in-depth Customer Information and other Personally Identifiable Information regarding how Users use the Products and the features of the Products that Users use.
      • Enwisen collects this information from the Products so that we can:
        • Conduct internal analysis of the Customer Information and other Personally Identifiable Information
        • Provide Customers with in-depth Custom Reports
      • Enwisen works directly with a Customer's management team to determine:
        • What types of Custom Reports have the most value for the Customer
        • How often the Customer would like them produced
  • Customer Policies:
    • Enwisen's proprietary technology allows us to integrate a Customer's personnel policies, procedures, and handbooks directly into a Enwisen Product.
      • Promotional and Market Research Activities:
    • From time to time Enwisen may request information from Users via voluntary participation in promotional or market research activities. 
    • The information that we request may include contact information (such as name and business address), and demographic information (such as zip code and age level). 

5. OUR POLICIES REGARDING COLLECTION OF INFORMATION BY ENWISEN ALLIANCE PARTNERS.  The only Third Parties that Enwisen permits to collect information through Products are Enwisen Alliance Partners that power features of the Products or that offer Products as an embedded solution within an existing application.

We are committed to bringing Users quality information, products, and services. If, at any time, we do not offer information, products, or services that we believe will properly enhance the Products, we may establish a strategic relationship with a Enwisen Alliance Partner to offer such information, products, or services to Users. Such arrangements include Content and learning management system Software. Enwisen will use good faith, commercially reasonable efforts to limit access by such Enwisen Alliance Partners to the Customer Information and other Personally Identifiable Information that is reasonably required to provide Product features on Enwisen's behalf. Any such arrangements with a Enwisen Alliance Partner will include confidentiality agreements to protect Customer Information and other Personally Identifiable Information.

Certain Enwisen Alliance Partners may offer Products as an embedded solution within an existing application. If any User accesses any Product through such an embedded solution, the Enwisen Alliance Partner that offers the embedded solution may collect Customer Information and other Personally Identifiable Information about the User's use of those Product features. The User's use of those Product features will be subject to any applicable information collection practices, privacy policy, terms and conditions of use, and personnel policies, procedures and handbooks of that Enwisen Alliance Partner and any agreement between Enwisen and the Enwisen Alliance Partner regarding the confidentiality of that Customer Information and other Personally Identifiable Information. If this exchange of Customer Information and other Personally Identifiable Information concerns you, please check any applicable information collection practices, privacy policy, terms and conditions of use, and personnel policies, procedures and handbooks of that particular Enwisen Alliance Partner before you use those Product features offered through that embedded solution.

6. OUR POLICIES REGARDING THE USE AND DISCLOSURE OF INFORMATION.

(a) Information Use and Sharing Within Enwisen.  We may use and share the Customer Information and other Personally Identifiable Information that we collect among various departments within Enwisen that perform functions such as servicing User accounts, preparing User account statements, preparing reports regarding Product use, market research, and promotional activities. The reasons that we share this Customer Information and other Personally Identifiable Information includes the following:

  • To protect Users: 
    • We use the Customer Information and other Personally Identifiable Information we maintain about Users and their use of the Products, including registration information, as follows:
      • To help us identify Users
      • To help us prevent unauthorized persons from accessing Customer Information and other Personally Identifiable Information and the Product features that we make available to specific Users for their use. 
  • To provide superior service: 
    • We use Customer Information and other Personally Identifiable Information to respond quickly and efficiently to User needs.
  • To tell you about new or enhanced services: 
    • By understanding more about Users and their use of the Products, we can better meet User needs and determine how other Product features could be of value to Users. 
    • E-mail Updates:
      • Once a User completes the registration process, Enwisen will automatically keep the User updated by e-mail on important news and events concerning Enwisen, Product features, and other information that Enwisen deems relevant. 
      • By accepting the License Agreement and this Privacy Policy and by using any Product, each User agrees that Enwisen may contact the User by e-mail with respect to Enwisen and any aspect of the Products whatsoever. 
      • Each User must affirmatively elect to be removed from this mailing list. If a User would like to be removed from the mailing list, the user should contact our Customer Relations Department at http://www.firstdoor.com/customer_support/requestassistance.asp
  • To improve and develop our information, products and services: 
    • Every Product feature that we offer is designed to reflect the ways Users actually use the Products. 
    • We collect and analyze information about Product use so that we can tailor new types of information, products and services to meet User needs. 
    • Customer Policies:
      • Enwisen's proprietary technology allows us to notify Users that these company-specific policies exist, when appropriate. When a User asks a question and a Customer's personnel policies, procedures, and handbooks are relevant, the Products can take the User to a page that:
        • Presents the User with a link to specific policies, procedures, and handbooks
        • Informs the User that the policies, procedures, and handbooks take precedence over any other information regarding that issue. 
    • Custom Reports: 
      • Enwisen collects in-depth information regarding how Users use the Products and the Product features that Users use.
      • Enwisen collects this information from the Products so that we can prepare in-depth reports regarding Product use that Enwisen prepares from Customer Information and other Personally Identifiable Information:
        • For Enwisen: Enwisen conducts internal analysis of Customer Information and other Personally Identifiable Information
        • For Customers: Enwisen provides Customers with in-depth reports, such as:
          • Reports for individual Users
          • Separate aggregate reports for different levels of any management team
          • Real-time or periodic pattern alert reports that summarize when a Customer's Users ask questions involving specified sensitive topics, or otherwise access those sensitive topics. 
          • Reports on in-depth statistics regarding Product use by a Customer's Users (such as the days on which a Customer's Users asked certain types of questions and the questions they asked). 
          • Executive summary reports, which can include any number of selected "sensitive topic" questions that the Customer's Users have asked or researched and the User who asked or researched these questions. The executive summary can also contain a drill-down feature that allows a Customer's management team to review specific questions asked by their Users.
    • Surveys and Contests: 
      • We reserve the right to use contact information (such as name and business address) that we collect from Enwisen's contests to notify the winners and award prizes. 
      • Enwisen reserves the right to keep survey participants and contest entrants updated by e-mail on important news and events concerning Enwisen, Product features, and other information that Enwisen deems relevant. 
        • By participating in a Enwisen survey or entering a Enwisen contest, you agree that Enwisen may contact you by e-mail with respect to Enwisen and any aspect of the Products whatsoever. 
        • You must affirmatively elect to be removed from this mailing list. If you would like to be removed from the mailing list, contact our Customer Relations Department at http://www.firstdoor.com/customer_support/requestassistance.asp
      • We reserve the right to use contact information and demographic information (such as zip code and age level) that we collect from Enwisen's surveys and contests so that we can monitor or improve the information, products, and services that we offer as well as the functionality of the Products. 
      • We also reserve the right to use survey information to measure overall User satisfaction. 

(b) Information Use and Sharing With Third Parties. Enwisen does not permit Third Parties to collect information through the Products except as described in Section 5 of this Privacy Policy.

Although we may share Customer Information and other Personally Identifiable Information with Enwisen Alliance Partners or other Third Party service providers, as described below, Enwisen does not directly sell your Customer Information to Third Parties that want to send you junk e-mail or solicitations. In addition, Enwisen does not share a Customer's personnel policies, procedures, and handbooks or custom reports that we prepare with Third Parties if such policies, procedures, and handbooks or custom reports include or are linked to Customer Information and other Personally Identifiable Information.

When it comes to sharing Customer Information and other Personally Identifiable Information outside Enwisen, we do so only for specific purposes. We only share Customer Information and other Personally Identifiable Information with Third Parties as follows:

  • General
    • We reserve the right to share all Customer Information and other Personally Identifiable Information with Enwisen Alliance Partners that power Product features and Enwisen Alliance Partners that offer Products as an embedded solution within an existing application as described in Section 5 of this Privacy Policy.
    • We reserve the right to share the following registration information with certain Enwisen Alliance Partners for purposes of permitting the Enwisen Alliance Partners to sell their products and services tour Customers:
      • With respect teach Customer, the following current information: company name, business mailing address, and primary contact information (name, e-mail address, street address, mailing address, and telephone number).
      • With respect teach User, the following current information: name, business e-mail address, office name (branch and main office), and mailing address.
      Any such arrangement with a Enwisen Alliance Partner will include confidentiality provisions and restrictions to protect Customer Information and other Personally Identifiable Information.
    • We reserve the right to share Customer Information and other Personally Identifiable Information with Enwisen Alliance Partners that provide hot links to the Enwisen Web page at http://www.firstdoor.com/marketing to promote the Products, such as web portals, or otherwise sell Subscriptions on our behalf through their own marketing channels. In certain instances, these parties will co-own certain Customer Information and other Personally Identifiable Information about Product revenue generating activity that originates from that Enwisen Alliance Partner. Such Customer Information and other Personally Identifiable Information may include, without limitation, the following information: company name, street address, e-mail address, contact name, lead date, first sale date, and services accessed. These Enwisen Alliance Partners are subject to confidentiality provisions and restrictions to protect Customer Information and other Personally Identifiable Information.
    • We reserve the right to share the following Registration Information with other Third Parties that perform services on our behalf, such as companies that help us market Products: 
      • With respect teach Customer, the following current information: company name, business mailing address, and primary contact information (name, e-mail address, street address, mailing address, and telephone number).
      • With respect teach User, the following current information: name, business e-mail address, office name (branch and main office), and mailing address.
      These Third Parties are subject to confidentiality provisions and restrictions to protect Customer Information and other Personally Identifiable Information.
    • We reserve the right to share all Customer Information and Personally Identifiable Information with Third Parties who act as independent contractors to help us administer the Products, such as data centers that host our servers and technical system consultants who program our hardware and Software. These Third Parties are subject to confidentiality provisions and restrictions to protect Customer Information and other Personally Identifiable Information.
    • We reserve the right to share Customer Information and Non-Identifying Information in the form of aggregated demographic information that is not linked to Personally Identifiable Information with our Enwisen Alliance Partners, advertisers, investors, and other Third Parties. 
    • We reserve the right to disclose certain Customer Information and Personally Identifiable Information to government agencies and consumer reporting agencies as permitted or required by applicable law. Enwisen may make these disclosures for specific, limited purposes, such as verifying individuals' identities (reducing fraud and identity theft). 
    • Enwisen will also disclose a User's Customer Information and Personally Identifiable Information when and to the extent we believe, in good faith, that we are legally compelled to do so pursuant to an order of a court of competent jurisdiction or other governmental body (including, without limitation, such disclosures required by applicable securities laws as are necessary to comply therewith or with the rules and regulations of any applicable stock exchange). In such an event, Enwisen will do the following:
      • Give the User reasonably prompt written notice of such requirement so that the User has an opportunity to comment thereon or object there to and to preserve the confidential nature of the Customer Information and Personally Identifiable Information that Enwisen is required to disclose. 
      • At the User's reasonable expense, use commercially reasonable efforts to cooperate with any of the User's efforts to preserve the confidential nature of the Customer Information and Personally Identifiable Information that Enwisen is required to disclose.
  • User Information
    • We reserve the right to share a User's Customer Information and Personally Identifiable Information with the Customer who purchased the User's Subscription:
      • Typically, the User will be a manager, employee, or consultant who is employed or engaged by the Customer. 
      • All use by the Customer of Customer Information and other Personally Identifiable Information regarding the User will be subject to the internal policies, procedures, and handbooks of the Customer. We encourage all Users tread such policies, procedures, and handbooks. 
      • Enwisen makes available to certain Customers custom reports as described in Section 6 of this Privacy Policy.
      • If a Customer so requests, we will enter into an agreement with the Customer that limits the access that the Customer has to Customer Information and other Personally Identifiable Information regarding any User for which the Customer purchased a Subscription.
    • We also reserve the right to share a User's Customer Information and other Personally Identifiable Information in the manner described in Section 6 of this Privacy Policy.
  • Customer Information
    • We reserve the right to share a Customer's personnel policies, procedures, and handbooks or certain Customers custom reports as described in Section 6 of this Privacy Policy with Third Parties if such policies, procedures, and handbooks or custom reports do not include and are not linked to Customer Information and other Personally Identifiable Information.
    • We also reserve the right to share the aggregate Customer Information and other Personally Identifiable Information for any Customer with respect tall Users for which that Customer purchased a Subscription in the manner described in Section 6 of this Privacy Policy.

Enwisen does not in any way make any guarantees or warranties about the manner in which any Customer or any Enwisen Alliance Partner that has access to Customer Information and other Personally Identifiable Information through any Products that the Enwisen Alliance Partner offers as an embedded solution within an existing application. However, Enwisen typically uses good faith, commercially reasonable efforts to cause such Enwisen Alliance Partners enter into an agreement that contains confidentiality provisions and restrictions to protect Customer Information and other Personally Identifiable Information.

(c) Our Policies Regarding the Use and Disclosure of Information About Former Customers.  For a period of time after a Customer relationship ends, our policies and practices regarding the use and disclosure of Customer Information about former Customers are the same as those regarding the collection and disclosure of Customer Information and other Personally Identifiable Information about existing Customers. See the information in Section 6(a) and 6(b) of this Privacy Policy. However, after the relationship ends, we may use such Customer Information and other Personally Identifiable Information about former Customers less and less over time. We reserve the right to eventually remove such Customer Information and other Personally Identifiable Information about former Customers from our records. 

(d) Links to Third Party Web Sites.  The Enwisen Privacy Policy applies solely to the Products. The Products may contain links to Web sites owned and operated by Third Parties. Any User's use of Third Party Web sites is at their own risk and subject to any terms and conditions of use, policies regarding the collection of information, privacy policies, and other practices and procedures for such Web sites. Enwisen is not responsible for any such terms and conditions of use, policies regarding the collection of information, privacy policies, or other practices and procedures of the Third Party Web sites that a User may access through hot links in the Products. We cannot guarantee how these Third Parties use cookies or whether they place cookies on your computer that may include Customer Information and other Personally Identifiable Information. We encourage Users to be aware when they leave the Products and tread any terms and conditions of use, policies regarding the collection of information, privacy policies, and other practices and procedures of each Third Party Web site before Users provide them with any Customer Information and other Personally Identifiable Information. 

7. INFORMATION CONFIDENTIALITY AND SECURITY. Enwisen is committed to preventing any unauthorized access teach User's Customer Information and other Personally Identifiable Information. We maintain procedures and technology designed to prevent such unauthorized access. We have described the steps we take to protect Customer Information and other Personally Identifiable Information in this section of this Privacy Policy.

(a) Security Programs. None can guarantee that data transmission over the Internet will be 100% secure. Nevertheless, Enwisen, along with the Enwisen Alliance Partners that host any Product features, have implemented effective security programs to minimize the risk of unauthorized access to Customer Information and other Personally Identifiable Information. These data protection programs are built around a pervasive, multi-layer security model that includes the following:

  • Strong Network Perimeter Defenses
    • State of the art firewall and access control technology via router and VPN (Virtual Private Network) provide a strong perimeter network around each data center that hosts any Product features. 
    • Multi-layer firewall architecture protects against external threats and inadvertent cross-customer communication over a network backbone. 
    • Multiple authentication mechanisms throughout the network protect against unauthorized use of the network and ensure that authorized Users communicate with secure servers in the host facility. 
  • Aggressive Real-Time Monitoring
    • Enwisen Alliance Partners that operate the data centers that host Product features provide automated 24x7 real-time monitoring and detection of internal and external attacks directed against networking and computing environments. 
    • These data centers monitor for potential breaches by auditing and logging on the systems in the data centers and reviewing detailed information with respect teach access attempt. 
  • Security Enabled at the Host and Application Levels
    • Secure Socket Layer Technology (SSL):
      • SSL technology is the leading security protocol for data transfer on the Internet. 
      • SSL technology scrambles (or encrypts) your information as it moves between a User's computer's browser and other computer systems. When information is encrypted in this way it becomes nearly impossible for anyone other than the host computer system tread it. 
      • While on a secure page, the lock icon on the bottom of Web browsers, such as Netscape Navigator and Microsoft Internet Explorer, becomes locked, as opposed to un-locked, or open, when Users are just browsing the Web. 
    • SSL Encryption by Enwisen:
      • Enwisen stores all Customer Information and other Personally Identifiable Information on servers using commercially available encryption technology for security. Enwisen uses a Secure Socket Layer (SSL) server for certain Product features. Sessions secured by SSL technology help protect the safety and confidentiality of the Customer Information and other Personally Identifiable Information Users provide to us.
      • Each time a User enters his or her User ID and password, the User's browser will encrypt the User ID and password before sending it tour server. Enwisen also uses SSL technology to protect other Customer Information and other Personally Identifiable Information Users provide to us online when Users use an information confirmation form. Each User's browser will encrypt any such Customer Information and other Personally Identifiable Information before sending it tour server, which is stored offsite in a secured data center as well as on servers at Enwisen. 
    • Encryption by Third Party Web Sites:
      • When any User accesses any Third Party Web site through Enwisen Products, any information that the User may provide to that Third Party will be subject only to the terms and conditions of service and the privacy and security policies of that Third Party. Each User should review the terms and conditions of service and the privacy and security policies of such Third Parties before he or she uses their Web sites and provides any Customer Information and other Personally Identifiable Information to that Web Site.
  • Continuous Vulnerability Management
    • Enwisen proactively and continuously improves its security posture. Enwisen and our hosted data centers perform periodic vulnerability analysis utilizing Network & System Scanning tools. Enwisen and our hosted data centers also perform security posture assessments at random intervals. 
  • Physical and Operational Security
    • The data centers that host Product features provide state of the art fire suppression, motion detectors, event monitoring, high availability technology, and resumption planning processes. Locks at our co-location spaces and security alarms allow Enwisen to maintain "data centers within data centers." Enwisen and the data centers that host product features disable all unnecessary services on operating systems in order to alleviate the risk of potential abuse. For incident handling and response, Enwisen has proper escalations and steps in place to address any incidents that might occur. 
  • Proven Security and Management Practices
    • Enwisen's security policies, procedures, standards, and guidelines are the cornerstone around which we have developed the Enwisen security program. We have put in place security policy checklists, security processes, and controls to ensure ongoing improvements tour security practices. 
  • Questions
    • If you have any questions about the security on the Products, please send an email to support@enwisen.com.

(b) User IDs and Passwords. Each User is responsible for maintaining the confidentiality of his or her User ID and password, and is responsible for all Product activities that occur under his or her User ID and password, including, without limitation, all related Customer Information and other Personally Identifiable Information. Each User agrees to immediately notify Enwisen of any unauthorized use of his or her User ID or password or of his or her Customer Information and other Personally Identifiable Information or any other breach of security regarding the Products or his or her Customer Information and other Personally Identifiable Information. ENWISEN WILL NOT BE LIABLE FOR ANY LOSS WHATSOEVER ARISING FROM A USER'S FAILURE TO COMPLY WITH THESE SECURITY REQUIREMENTS AND EACH USER AGREES TO HOLD ENWISEN HARMLESS FROM ANY AND ALL LOSSES THAT ARISE FROM THAT FAILURE TO COMPLY.

If any User forgets his or her password, we will first verify the User's identity and then e-mail his or her password to the e-mail address that is included in the User's registration information. If a User forgets his or her User ID, a customer support representative will first verify the User's identity, and will then assist the User with verifying his or her old User ID, selecting a new one, if necessary, and then e-mailing the User ID to the e-mail address that is included in the User's registration information.

(i) Information Integrity Measures. At Enwisen, we work hard to ensure that the Customer Information and other Personally Identifiable Information we maintain is complete and accurate. We have procedures and processes for updating each User's Customer Information and other Personally Identifiable Information as well as removing dated Customer Information and other Personally Identifiable Information. We protect the integrity of all Customer Information and other Personally Identifiable Information through such measures as:

  • Maintaining backup copies of Customer Information and other Personally Identifiable Information in the event of power outages or other business interruptions.
  • Using computer virus detection and eradication Software on systems containing Customer Information and other Personally Identifiable Information.

(c) Tips to Help You Protect Customer Information

(i) Assistance to Victims of Identity Theft. If any User suspects that someone has had unauthorized access to his or her Enwisen account, or access to his or her Customer Information and other Personally Identifiable Information, such as his or her User ID or password, the User should send an email to support@enwisen.com immediately so we can take appropriate action to protect the User and his or her Customer Information and other Personally Identifiable Information.

In addition, Users may want to consider if it is important to report the crime to local law enforcement agencies and to the Federal Trade Commission (FTC). To speak with a trained FTC telephone counselor, call toll-free 1-877-IDTheft (1-877-438-4338). Or, to enter information about any complaint into a secure FTC online database, sign onto www.consumer.gov/idtheft. The site also provides links to numerous consumer education materials.

8. DEFINITIONS.  For all purposes of this Privacy Policy, the terms used throughout this Privacy Policy shall have the meanings set forth in Section 15 of the License Agreement unless otherwise indicated below:

  • "Customer Information" means any information about a Customer, its employees, contractors, suppliers, licensors, agents, distributors, and others who have any business or personal relationship with such Customer, that (i) Enwisen has an obligation to keep confidential or use for limited purposes or (ii) Enwisen has any legal obligation to keep confidential or use for limited purposes, including under the Gramm-Leach-Bliley Act, the Health Insurance Portability and Accountability Act, any laws regarding invasion of privacy, or other privacy laws. "Customer Information" does not include publicly available information.
  • "Enwisen Alliance Partners" means BNA and all other alliance partners that Enwisen has evaluated and determined comply with Enwisen's standards for establishing a strategic partnership, including, without limitation, standards regarding confidentiality and privacy protection. 
  • "License Agreement" means the License Agreement, as it may be amended from time, which can be found at http://www.firstdoor.com/member_services/tac.asp. For all purposes, all references to the License Agreement include the Privacy Policy, the Copyright and Trademark Guidelines, and any applicable Order Form. 
  • "Non-Identifying Information" means information that, taken alone, cannot be used to identify or locate a Person, including, without limitation, age or date of birth, gender, occupation, education, ZIP code with no address, interests, hobbies, types of hardware or Software used by a Person, income. "Non-Identifying Information" refers to this type of information, regardless of whether such information is collected along with, or is linked to, Personally Identifiable Information.
  • "Personally Identifiable Information" means information that can be used to identify or locate a Person, including, without limitation, e-mail address, name, street address, phone number, fax number, credit card number, Social Security number, and tax identification number.
  • "Privacy Policy" means this "Privacy Policy" as it may be amended from time to time, which can be found at http://www.firstdoor.com/member_services/privacy.asp.
  • "Users" means with respect to any Customer (as defined in the License Agreement), collectively, that Customer and all of its Users (as defined in the License Agreement).
  • The terms "we," "us," and other similar terms shall be deemed to refer to Enwisen, as appropriate.
  • The terms "you," "your," and other similar terms shall be deemed to refer to Customer and all individual Users, as appropriate.


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Thursday, October 30, 2014